Customer Service

Step One: Finding an item and adding to your shopping bag 

• Find the item you desire by either going through the category pages, or using on-site search. 
• Once you've found the product you want, select the size and then click ""add to bag"". 
• You can either rollover a product image and click on the Quickbuy button and then click ""add to bag"", or for additional product information, click on the product name or 'view details' link. From the product detail page select add to bag"" to place the item in your bag.
• You will be able to increase or decrease the quantity in your shopping bag.

Step Two: The shopping bag 

When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To continue to purchase, click the checkout button. 

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the ""Remove"" link below the product name. The item will be removed from your shopping bag.

Step Three: Order detail 

The next page will ask you to sign in, or register (if you have not already done so), and then provide billing and delivery address details. Follow the onscreen instructions to proceed through the checkout process and submit your order.

Please note: you may change the contents of your shopping bag including the quantity of each item (up to eight [8] of any single item) during checkout prior to clicking on Submit Order.
 

Step Four: Confirmation

Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please contact our customer service via cs@jomalone.com.hk or at 31021611 (Monday to Friday 9am-6pm). 

View Bag 

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area. 

Deleting Items from your Shopping Bag 

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the ""Remove"" link below the product name. The item will be removed from your shopping bag.

This site is best viewed with Google Chrome and a minimum monitor resolution of 1024 x 768.

Please note that monitors display colours differently based upon their settings.

Our site works best with Google Chrome on PCs.

We also support Firefox 3 and Microsoft Edge for PCs and MACs, Safari 2.0.4 on MAC only.

At Jo Malone London Online UK, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure.
When you place an order at jomalone.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include the following:

Temporarily Out of Stock
If a basic stock item is unavailable on jomalone.co.uk it will show as out of stock, and you can request to receive an email when the product comes back into stock.

Alternatively, you can visit one of our Jo Malone London stores. Please click here to find your nearest store.

We must limit orders to 8 of any single item, with a maximum purchase of 14 items per order. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.

The following Credit cards are accepted for payment: 

• Visa
• MasterCard
• Alipay
• WeChat(PC Browser View)

We’re sorry, we do not accept: 

• CODs
• Layaway plan
• Personal Checks
• Money Orders 

Important information: 
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.